Hotel organization structure

Module 1

Ann Kres

Hotel organization structure

• Hotel Manager or Owner: They are responsible for the overall operation of the hotel and its profitability. This individual has a strategic vision and oversees the development of the hotel as a whole.

• Assistant Manager: This is the second-in-command who assists the manager in executing day-to-day tasks and coordinating the hotel's activities.

• Department Managers: They oversee specific departments such as housekeeping, front office, and HR. Each is responsible for the efficient operation of their department and the fulfillment of its functions.

• Department Supervisors: These individuals manage the staff within their respective departments, ensuring tasks are completed and goals are achieved.

• Department Staff: These are the employees who work in direct contact with guests, such as front desk, housekeeping, and other service roles. They are responsible for ensuring guests have a comfortable and enjoyable stay at the hotel.

Departments in a Hotel Organization:

Front Office: First point of contact for guests (check-in, reservations, concierge).

Housekeeping: Ensures cleanliness and comfort for guests.

Human Resources: Staff recruitment, training, and management.

Marketing: The marketing department is responsible for promoting the hotel to potential guests. They may create advertising campaigns, manage the hotel’s website, and social media presence.

Food & Beverage: The food and beverage department is responsible for all aspects of the hotel’s dining options. This may include a restaurant, bar, or room service. They are responsible for menu planning, food preparation, and providing excellent customer service to hotel guests.

Security: The security department is responsible for the safety of hotel guests and employees. They may patrol the hotel premises, monitor security cameras.

Maintenance: The maintenance department is responsible for the repairs and upkeep of the hotel property. They may fix broken fixtures, perform preventative maintenance, and respond to emergencies.