Системы оценивания отелей

E. Ivanova, P. Zubelevich

Е.А. Иванова, П.Г. Зубелевич

БГЭУ (Минск)

научный руководитель Е.О. Машкарева

Hotel classification systems

Системы оценивания отелей

Hotel classification systems are widely used in the accommodation sector as a means of providing an indicator to both consumers and intermediaries on the standards to be found at individual establishments. Moreover, hotel classification systems can serve as an advertisement for consumers, helping them to select a hotel based on cost and quality of service. However, the existence of multiple systems worldwide is a challenge. There are at least six different approaches, and within each approach there can be different practices and processes. This can confuse the consumer, particularly in a global market. [1] Thus, the object of the research is the hotel classification systems. The subject of the research is the characteristics of hotel classification systems and their comparison with the established star system. The main aim of the following research is to consider the options for hotel classification systems, the countries in which they are used as a way of evaluating hotel complexes and which system is used in Belarus. To reach the aim of the research, the following tasks are set: to analyze the main types of classification systems taken in the world and compare them to the star system.

The establishment of comfort levels currently underpins more than 30 classification systems, the most common of which are the following:

The European classification system, based on the French national classification system, represents the division of hotels into categories based on one to five stars. The star level is known to be directly proportional to the maximum comfort level the hotel is able to provide to its clients and is used in France, Austria, China, Russia, Brazil and other countries. According to this system, 1 star is granted to a small hotel with personal atmosphere, minimal facilities and a low level of service. On the other hand, 5 star hotels offer the highest standard of accommodation and service: highly qualified and multilingual 24-hour staff, rooms with stylish furnishings and high-quality bed linen, exclusive locations and facilities for the most demanding customers.

The next system called the Diamond is used in the United States, Canada, Mexico and the Caribbean. To qualify for the rating, a hotel must meet 27 basic requirements. Lists of holders are updated annually.

To follow the Crown system, which is common in the UK, one should go to the usual stars and subtract one from the total number of crowns, i.e. the crown is one unit higher compared to the common European star.

Unlike the previous systems, the letter classification is used in Greece (although stars can also be seen). Hotels in this system are divided into five categories: De Luxe, D, C, B, A. Category D corresponds to the 1 star, С – 2 stars, В – 3 stars, А – 4 stars, De Luxe – 5 stars.