Тест по "Туризму" (на английском языке с переводом)

1. What does a typical structure for a small hotel offer?

The typical structure for a small hotel offers both accommodation and catering.

2. What tasks do staff members carry out?

Staff members carry out1 a variety of tasks within their general area: (e.g. the restaurant staff will also deliver room service and serve tea and coffee in the lounge; the receptionist will handle reservations, check-in and check-out, billing, mail and switchboard, etc.,

3. In what way is the organizational structure of a larger hotel different?

In a larger hotel, it is possible to organize staff into more clearly defined departments, each with a supervisor or department head (in a medium-sized hotel) or a manager (in a large hotel).

4. What does the organizational chart of a hotel show?

The ‗branches‘ of the chart show how roles and responsibilities are divided up into sections or departments.

5. What do the vertical connecting lines in the chart show?

The vertical connecting lines of the chart are also lines of authority3 and reporting.

6. How is the communication and liaison between different hotel departments reflected in the chart?

The vertical connecting lines of the chart are also lines of authority3 and reporting.

7. What departments report to the general manager?

So, for example, reservations staff report to4 the Front Office Manager, who reports to the Rooms Division Manager.

8. What basic divisions is the management of a hotel divided into?

The management of the hotel shown above is divided into two basic divisions: the Rooms Division and Food & Beverage.

9. What functions is the Rooms Division subdivided into?

The Rooms Division is, in turn, divided into four basic functions: Front Office, Housekeeping, Maintenance and Security.

10. What subdivisions does the Front Office include?

Front desk, Reception, PBX – private branch e[change

11. What subdivisions does Food & Beverage consist of?

Food & Beverage manager, Banqueting, Restaurants

4. Study the vocabulary.

Translate the sentences.

1. The hotel services are divided into the front of the house and the back of the house.

Гостиничные услуги разделены на переднюю и заднюю части дома.

2. The front of the house includes departments which deal with administration and customer contact services.

В передней части дома расположены отделы, которые занимаются административным обслуживанием и обслуживанием клиентов.

3. The departments which don‘t have any contact or have a very limited contact with hotel guests belong to the back of the house.

Отделы, которые не имеют контактов или имеют очень ограниченный контакт с гостями отеля, находятся в задней части дома.

4. The front office is where guests are greeted when they arrive at the hotel, where they‘re registered, and where they‘re assigned to a room.

Фронт-офис - это место, где гостей встречают по прибытии в отель, где они регистрируются и где их размещают в номере.

5Reservation takes and tracks hotel‘s future bookings.

Резервирование принимает и отслеживает будущие бронирования отелей.

6. In a small hotel, front office functions may be carried out by a single person at a reception area or front desk: answering the switchboard, taking bookings, welcoming and checking in and out guests, billing and processing payment and so on.

В маленьком отеле функции фронт-офиса могут выполняться одним человеком на стойке регистрации или на стойке регистрации: отвечать на коммутатор, принимать заказы, принимать и регистрировать гостей, выставлять счета и обрабатывать платежи и так далее.

7. The front office cashier draws up bills, receives guests‘ payments, exchanges currencies, cashes cheques and process other financial transactions.

Кассир стойки регистрации составляет счета, принимает платежи гостей, обменивает валюту, обналичивает чеки и обрабатывает другие финансовые операции.

8. The housekeeping department is responsible for cleaning guest rooms and public spaces.

Служба уборки несет ответственность за уборку номеров и общественных мест.

9. The security department is responsible for implementing procedures which aim at protecting the safety and security of hotel guests, visitors, hotel employees and the hotel itself. It includes monitoring surveillance equipment, patrolling the hotel premises and maintaining security alarm systems.

Отдел безопасности отвечает за выполнение процедур, направленных на защиту и безопасность гостей отеля, посетителей, сотрудников отеля и самого отеля. Он включает в себя мониторинг оборудования для видеонаблюдения, патрулирование помещений гостиницы и обслуживание систем охранной сигнализации.

10.