Travelling. Work Hard, Travel Easy

12. Travelling. Work Hard, Travel Easy.

Travelling is very popular nowadays. A lot of people travel to different countries if they have such opportunity. Travelling allows you to get

 interesting experience, learn about people's life in other countries. While on travel, you meet new people, try different meals; see world famous places with your own eyes.

 There are many ways of traveling-by train, by plane, by ship, on foot.

  People who travel a lot, are very interesting, they always have a good story to tell. If people get lost in the city the can find a way on the internet too, I think travelling allows people to Goin wonderful and unique experience.

8. Passport and Visa Applications

A passport is an official document proving a person's identity.  vica document issued by a foreign government for travel to their territory.  visa document is checked when crossing the border, boarding the plane, registering in

   hotel and other cases where it is necessary to confirm the identity of a person.

    Documents for obtaining a foreign passport are needed: passport ;Birth certificate if there is a child; Marriage certificate / if you are married; Certificate of good conduct;Certificate from the place of residence / work;

6. National cuisine.   Kyrgyz national cuisine is an amazing combination of dishes from various Central Asian peoples. A distinctive feature of Kyrgyz dishes is that they

   are all prepared exclusively from fresh products. It is also worth noting that almost all dishes of Kyrgyz cuisine the main ingredient is meat:

   lamb, beef, horse meat and yak meat. Nationaldishes:

   Beshbarmak, plov, shorpo, manti, kurdak and so on.We have a national drink, koumiss, which is made from horse milk. And sour milk drink chalap.

3. Issyk-Kul is tourism center. Issyk Kul pearl of Kyrgyzstan. Issyk-Kul is favorite holiday destination for  people. the hotels tourist season in Issyk-Kul lasts from mid. Yure to the end August. The most a popular places of in Issyk-Kul are: Cholpon -Ata,Bosteri. In winter thousands of skiers and snowboarders to go the reasort on Karakol. Issyk-Kul translated as a "warm lake". about 118 rivers flow into the lake and the rivers  does not flow and therefore the lake is salty and never freezes.

20. Types of Reservation system.

    Guaranteed Booking - booking under credit card guarantee or leaving an advance payment so the guest guarantees himself. In case of non-appearance of the guest, the hotel cancels the reservation after 1 day without penalty, after the day, a fee for the day is taken.

    Non-guaranteed booking - do not leave advance payment. the guest's hotel may wait until 6:00 p.m. on the day of arrival. In case of non-arrival of the Guest before the specified time, the Hotel reserves the right to cancel this reservation, thereby refusing the Guest.

   Overbooking - booking rooms even if there are no word rooms available at the hotel.

18. Dealing with Customer Complaints.

 If the guest complained, then a number of measures must be taken. These measures are equally suitable for a situation where a person comes himself or calls on the phone. When accepting an oral complaint, you must: 1. Thank the client, give the opportunity to speak,   to him without interrupting listen. 2. Explain why you are grateful. 3. Apologize for the mistake you made. 4. Promise to take immediate action to eliminate it. 5. Get the information you need. 6. Quickly fix the mistake. 7. Check if the client is satisfied. 8. Do everything to prevent similar mistakes in the future.

4. Checking-out. The final stage of the service process is the procedure for check out a guest; when leaving for a visit, a full settlement with him for accommodation and additional paid services is provided. eviction process: 1. Greet the guest  2. Specify the name and number of the roo.  3. Ask for room key... 6. Ask the guest how his stay at the hotel went, whether everything suited him. 7. Ask the guest to check the information account, whether everything is indicated in it correctly. 8. Offer to choose a payment method.  8.Ask if you need help with luggage and transfer. 9.say goodbye to the guest

17.Chek-in.
registration process: meeting the guest, asking the guest what he wants, for how many days he wants to book.  If the Administrator has received confirmation, he issues a form to the guest, where you need to indicate personal data, room number, date of arrival and departure.  And the administrator asks the guest for a passport to confirm the identity of the guest and registers.  After registration, the administrator gives the guest the keys and invites them to go to the room.
15. Kyrgyz Nomad Traditional Games. Since ancient times, the Kyrgyz have given a great place to folk games and entertainment, not a single folk festival took place without them.
Traditional  games :Ulak-tartysh, Kyz-kuumai,- This interesting game is a fight between a man and a woman, both on horses. At first, the man has to catch the woman. If he does, he’s allowed to kiss her. if the girl does not catch the guy beats At-chabysh, etc.
Toguz Korgool- The Kyrgyz don’t only have horse games and games that demonstrate strength. One of their favorite hobbies is the toguz korgool, a sort of mancala, a board game very popular throughout Asia.

7. Food and Beverage Service.

 The Food and Beverage Service (restaurant and bar catering service) is responsible for providing the most important accommodation-related

 service, catering for residents. In addition, this service provides restaurant and bar services to customers who do not live in the hotel, and also

 caters for special events (banquets, conferences, seminars, negotiations) taking place in the hotel.

5. Restaurant services. restaurant service is not only food, but also a service process with the provision of a range of additional services, the quality of which is determined service culture.  Restaurant service as an area of ​​service sector covers several professions - bartender, barista, cook, waiter and specialist in wines and spirits.  Restaurant service for hotel guests is a special form of service.  The hotel may have several restaurants or they may not be.